LOOSE DIAMOND PURCHASES
ALL LOOSE DIAMONDS on our website are Certified by reputable world renowned Diamond Certification Laboratories, such as the GIA, IGI, HRD, AGS and GCAL.
We do not list any Diamonds which are not certified from a reliable Certification Lab.
Both Natural Mined and Lab Grown Diamonds are Certified in the same way.
All diamonds that are shown on our website are Laser Inscribed on their girdle with the report number to give you piece of mind you are getting the correct Diamond.
Some Diamond images are “Sample Images only – please refer to the Certificate and Video for clarification, or ask us to get you the actual Photo and Video.
We are obliged by Australian Legislation to provide this refunds and returns policy.
The ACCC states that we are not required to provide a refund or replacement if you change your mind and ONLY when there is a major problem. ACCC
A product or goods has a major problem when:
As quoted above any LOOSE DIAMONDS purchased via our website, will have been quality control checked at least twice prior to their shipment to you. Item 3 would be the only category that a loos diamond would fall under.
There is little to no possibility that a LOOSE DIAMOND will be significantly different from what is certified and checked by our Gemmologist.
The safest option is to chat with us if the Diamond you wish to purchase has a return option. Please select your Diamond/s carefully.
We are professionals in the Jewellery Industry, with a qualified Gemmologist on-site. Please ask for advice if you are having any doubts.
Contact us at admin@mejewellery.com.au for questions related to refunds and returns.
HOW TO RETURN AN ORDER
1. Call Emma or Mark to discuss.
2. When returning by mail, all returns/exchanges must include all of Me Jewellery’s packaging, any accompanying gifts/box’s etc, and the Diamond/s Certificate. Should the diamond certificate/s are not returned or are damaged in any way a fee of $250 AUD will be deducted from the total refund amount.
3. Any cost associated with the returns are the responsibility of the purchaser. Please ensure to send the item back via a secure postal service. Australia Post Express Post with Tracking and Insurance or by a courier with a tracking number and insurance.
We offer a private, no pressure personalised service with an initial free consultation.
From creating your Dream Diamond Ring to designing a Bespoke piece. Diamond Concierge for selecting your own loose Natural or Lab Grown Diamond, Pink Diamond Investments or searching for that rare Gem.
Shop our Engagement & Wedding Ring Builder, choose your Loose Lab Grown or Mined Diamond online.
Servicing Australia & New Zealand
We offer a private, no pressure personalised service with an initial free consultation.
From creating your Dream Diamond Ring to designing a Bespoke piece. Diamond Concierge for selecting your own loose Natural or Lab Grown Diamond, Pink Diamond Investments or searching for that rare Gem.
Shop our Engagement & Wedding Ring Builder, choose your Loose Lab Grown or Mined Diamond online.
Servicing Australia & New Zealand