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Returns & Refunds Policy

LOOSE DIAMOND PURCHASES

ALL LOOSE DIAMONDS on our website are Certified by reputable world renowned Diamond Certification Laboratories, such as the GIA, IGI, HRD and GCAL. 

All diamonds that are shown on our website are Laser Inscribed on their gridle with the report number to give you piece of mind you are getting the correct Diamond. 

Some Diamond images are “Sample Images only  – please refer to the Certificate and Video for clarification.

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We are obliged by Australian Legislation to provide a refunds and returns policy.

The ACCC states that we are not required to provide a refund or replacement if you change your mind and ONLY when there is a major problem. ACCC

A product or goods has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if they’d known about them
  • it is significantly different from the sample or description
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
  • it is unsafe.

As quoted above any LOOSE DIAMONDS purchased via our website, will have been quality control checks prior to their shipment to you. There is little to no possibility that a LOOSE DIAMOND will be significantly different from what is certified and checked by our Gemmologist, therefore a refund or return request would not likely ever occur. Please select your Diamond/s carefully.

 

Need help?

Contact us at admin@mejewellery.com.au for questions related to refunds and returns.