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Returns & Refunds Policy - Diamonds


ALL LOOSE DIAMONDS on our website are Certified by reputable world renowned Diamond Certification Laboratories, such as the GIA, IGI, HRD, AGS and GCAL. We do not list any Diamonds which are not certified from a reliable Certification Lab.

Both Natural Mined and Lab Grown Diamonds are Certified in the same way.

All diamonds that are shown on our website are Laser Inscribed on their girdle with the report number to give you piece of mind you are getting the correct Diamond. Some Diamond images are “Sample Images only  – please refer to the Certificate and Video for clarification, or ask us to get you the actual Photo and Video.

Diamond Laboratories

Hundreds of the Diamonds listed DO have a return/refund option.  Please contact us PRIOR to purchasing if you would like to know about a Diamond/s with this option.

Extra Fees do Apply for this option, when returning only.

Returnable/Refundable Diamonds Policy: On receiving the diamond in our studio, we will arrange a method for you to view your diamond, in person or we will deliver it to you.

If you are not completely happy with your purchase you can return it – The Diamond must be returned within 20 days. We will of course discuss this with you.

We will refund you the diamond cost minus one of the below fees.

*Direct Deposit payment – A fee of 2% of the TOTAL original cost applies at the time, if choosing the returns option at purchase.

**Credit Card payment – A fee of 4% of the TOTAL original cost applies at the time, if choosing the returns option at purchase.

These fee’s ONLY apply when you decide to return the Diamond, and will be deducted from your refund.


We are obliged by Australian Legislation to provide this refunds and returns policy.

The ACCC states that we are not required to provide a refund or replacement if you change your mind and ONLY when there is a major problem. ACCC

A product or goods has a major problem when:

  1. it has a problem that would have stopped someone from buying it if they’d known about it
  2. it has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if they’d known about them
  3. it is significantly different from the sample or description
  4. it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  5. it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
  6. it is unsafe.

As quoted above any LOOSE DIAMONDS purchased via our website, will have been quality control checked at least twice prior to their shipment to you. Item 3 would be the only category that a loos diamond would fall under.

There is little to no possibility that a LOOSE DIAMOND will be significantly different from what is certified and checked by our Gemmologist. The safest option is to chat with us if the Diamond you wish to purchase has a return option. 

Please select your Diamond/s carefully.


Need help?

We are professionals in the Jewellery Industry, with a qualified Gemmologist on-site. Please ask for advice if you are having any doubts.

Contact us at for questions related to refunds and returns.


1. Call Emma or Mark to discuss.

2. When returning by mail, all returns/exchanges must include all of Me Jewellery’s packaging, any accompanying gifts/box’s etc, and the Diamond/s Certificate. Should the diamond certificate/s are not returned or are damaged in any way a fee of $250 AUD will be deducted from the total refund amount.

3. Any cost associated with the returns are the responsibility  of the purchaser. Please ensure to send the item back via a secure postal service. Australia Post Express Post with Tracking and Insurance or by a courier with a tracking number and insurance.